Terms of service

SupplyMate Terms of Service

Last updated: 31/8/25

Welcome to SupplyMate. By accessing or purchasing from our website (www.supplymate.com.au), you agree to the following terms and conditions. Please read them carefully.

1. General

SupplyMate (“we”, “our”, “us”) is an Australian business supplying innovative hospitality products. By using our site, you agree to be bound by these Terms of Service and all applicable laws. If you do not agree, you should not use our services.

2. Eligibility

You must be at least 18 years old or have permission from a parent/guardian to purchase from SupplyMate. By ordering, you confirm you have the legal capacity to enter into binding contracts.

3. Products & Pricing

  • All product descriptions, images, and prices are accurate at the time of publication, but may change without notice.

  • Prices are in AUD and inclusive of GST (unless stated otherwise).

  • We reserve the right to refuse or cancel any order if pricing or stock errors occur.

4. Orders & Payment

  • Orders are confirmed once full payment is received.

  • We accept payments via [insert accepted payment methods].

  • You are responsible for providing accurate shipping and contact details.

5. Shipping & Delivery

  • We ship Australia-wide. Estimated delivery times are provided at checkout but are not guaranteed.

  • Risk of loss or damage passes to you once the product is delivered to your address.

6. Returns & Refunds

Our Refund & Return Policy forms part of these Terms. We comply with Australian Consumer Law, meaning you are entitled to a repair, replacement, or refund if your product is faulty, damaged, or not as described.
We do not provide refunds for change of mind.

7. Warranty

  • Products come with a 12-month manufacturer’s warranty unless otherwise specified.

  • Warranty does not cover damage caused by misuse, neglect, or unauthorised modifications.

8. Intellectual Property

All website content, including text, images, logos, and product information, is the property of SupplyMate. You may not copy, distribute, or use it for commercial purposes without permission.

9. Limitation of Liability

  • To the maximum extent permitted by law, SupplyMate is not liable for indirect, incidental, or consequential damages from the use of our products or services.

  • Nothing in these Terms excludes your rights under Australian Consumer Law.

10. Website Use

  • You may not use our website for fraudulent or unlawful activity.

  • We reserve the right to suspend or terminate accounts and refuse service at our discretion.

11. Privacy

Your personal information is handled according to our Privacy Policy. By using our services, you consent to data collection and use as outlined in that policy.

12. Changes to Terms

We may update these Terms of Service at any time. Changes will take effect once posted on our website.

13. Contact Us

If you have questions about these Terms, contact us at:
📧 support@supplymate.com.au